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A (cultural?) bias towards action

DML2012 logo Currently attending the Digital Media and Learning Conference, I was surprised to learn during several panel sessions that there is a whole range of projects using design elements in child education. There were some out-of-school projects mainly with museums with the aim to produce digital exhibition artifacts. The Smithsonian in Washington, DC, the YOUMedia ArtLab@The Hirshhorn Museum in Washington, DC, The Field Museum in Chicago, and the California Academy of Sciences in San Francisco all participate in an initiative led by the New Learning Institute, aiming at putting “young people in the role of designing experiences for other young people”.

There are three reasons why I have to challenge these approaches (on the basis they were presented in the panel) from a design (thinking) perspective:

First, applying design in a young school kids education setting is still in the beginning and subject of many academic studies.

Second, in each of the cases presented, the aim was to produce a digital media artifact. Yet, the appropriate solution to any given problem can only be developed by following the process, considering constraints and redefining the problem. Thus, finding the right medium should be part of the challenge

Lastly, I know from my own experience that collaborative design is a messy and sometimes frustrating process. It is hard enough to get the hang of it being an adult, and it has proven to be much harder for younger people who often ask for guidelines and are still learning the necessary reflective thinking and abstraction skills. Over and over has it been discussed that teaching design (thinking) to non-designer adults requires much more than presenting them with a one-day power point presentation. However, none of the educators seemed to have had any design (practice) background or formal design training, and yet they were teaching it.

And yet – all of them reported mainly successes, high-quality results, kids starting to reflect upon their work, deeply engaging with subject matters, feelings of ownership for their projects, increasing self-motivation and social skills. Even with disabled kids, the interactive, team-based learning approach applied in museums produced allegedly great results. Funding for such projects in the US seems to be not an issue as even big educational publishing houses (Pearson) are ready to invest.

Of course the experiences reported weren’t entirely smooth. We heard about disoriented kids, teams falling apart, bureaucracy coming from decision makers hesitant of relating kids-produced work to their institution. But isn’t this only a reflection of the process’ very own toolkit and mindset, as in fail early and often? Without failing, educators will never find out which elements will work in their communities, which constraints kids need to be given in order to find just enough guidance they need to feel self-confident to carry on on their own.

Other cases where design elements were used in an education context presented at the conference were actually taking place in a high school context. Teachers at the iSchool in New York use the design process in order to tackle a specific problem together with the kids while school curriculum content was included more or less by accident. The iSchool seemed to provide a designer’s dream environment for teaching 21st century skills along the lines of the connected learning/connectivism framework.

I feel that these, I’ll call them design-driven education success stories, remind us analytics-loving Germans that, one of the drivers of innovation is a Bias Towards Action. Even if this action involves kids. By allowing them to get going and fail, without worrying too much about whether or not this has been done before, educators in the US are taking a very valuable action.

Does Design Thinking save us?

Coming from an article which left a lasting impression on me, I felt motivated to reflect upon the field I have only recently dove into. A field I consider highly interesting and holding a lot of potential for solving many problems, smaller and bigger ones. And yet a field I have no formal right to judge as my point of view is that of a person coming from a social science perspective on human computer interaction rather than from a practical craftsmanship. Being thrown into this new way of working, doing and even thinking, it is hard to actually critically discuss this promising collection of methods. They are often explained using nice, fluffy (business-) buzzwords, have produced great success stories and seem the  next revolution in the innovation/design business. Helen Walters manages to lay out why this might not quite be the case. Here is my personal addition.

So, what about the hype of DT? After having read and talked about it to many people, I realized that DT can be

  • a mantra to some (just think of the “rules” we follow at the school of design thinking, such as “build on the ideas of others” or “encourage wild ideas”),
  • a means to an end like any other design process
  • a greatly feared hype which brings design processes to the general public (i.e. anyone with an original profession other than design)

The latter attitude makes it a highly fickle and vulnerable sub-discipline in the eyes of those who try to restrict the evolution and possibly even the application of the design discipline to “properly educated” design professionals only. To quote Helen Walters who rephrased some designers’ fear: “Those extolling the virtues of design thinking are at best misguided, at worst likely to inflict dangerous harm on the company at large, over-promising and under-delivering and in the process screwing up the delicate business of design itself.”

So, from my perspective, what isn’t there behind the big words?

  • a fixed paradigm
  • a guarantee to quick success
  • a recipe for solving all problems

And what is, in my eyes?

  • a way of identifying the design or problem space from a user-centric perspective as well as structuring the idea and solution generation process (mind you, other design processes might be just as good at these aspects, I’m not the expert)
  • an attitude towards life (life is a prototype, constantly evolving, there is a bias towards action, you progress through iteration, this equally applies to the concept of DT itself))

So, what isn’t Design Thinking good at?

  • implementing ideas (anyone who has understood the process will be able to generate good solutions, but only professionals  – IT people, business guys, engineers, lawyers, interface/interaction designers… – will then be able to take them further)
  • when it comes to tasks that require the established workflow of professionals (e.g. there are well-proven methods for selecting the right software for a particular situation, and others to create that software. While empathizing with the user will certainly help with understanding the needs, an ideation or brainstorming session won’t help if you want to know what’s out there and how to adapt it.)

So, what is it good at?

  • discovering “real” (as opposed to artificially created) needs and finding a way to formulate and generate fitting solutions
  • learning from mistakes quickly and finding out early if a solution solves a problem or not
  • generating empathy for your users while keeping your emotional distance from your solution, allowing you to “never fall in love with your baby”
  • making use of various professions’ expertise in a team
  • communicating ideas convincingly, coming from a real user-insight-need situation (look, he currently feels bad because of xyz, and with our solution he will be happy because we address xyz)

So, isn’t Design Thinking  just a combination of useful and proven methods given a nice name?

I guess you could say so but many times good names are needed for complex concepts (many social sciences theories do the same) so everyone knows roughly what is meant. However, I do believe in the concept’s positive effects which it can have on the quality of solutions thanks to its focus on identifying real needs and the constant, fast iteration process. I personally wish that more design agencies don’t only focus on their immediate clients’ satisfaction (for obvious business reasons they always will have to to some extend) but much more on what it really is the end user will want to have (no, probably not the one-hundredths iteration of a bad GPS navigation menu, but something that doesn’t distract us from paying attention to the road while still being able to navigate). I also wish that NGOs working in ICT4D put more effort into researching why technological concepts which were designed in a western tradition are possibly not as easily transferred to a similar situation down south. Some good user research and empathy generation methods might help here. But that’s a different story alltogether.

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Engaging young and old in local communities

This is what came out of three weeks of great team work, lots of playful research, surveying young and old neighbours and hours of swearing at iMovie. And no, there were NO drugs involved…

Who thinks something like this could work? Critical comments appreciated.

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Thinking design – not aesthetics

I never thought of myself as a designer. I know a bit about languages, cultures, a wee bit about computers and online communication. But I am a bad visual artist (knowing how to draw exactly one animal: a horse, a skill I used to practice during boring classes on my school notebooks when I was 12) and when I am supposed to make a birthday card or hand-craft a gift wrapping, I soon run out of patience and the final product reflects exactly that. Now, the interculturally savvy reader may have noticed that I, being German, am inclined to associate the concept “design” with creating something beautiful. This is the way we use it in German language.

When I now tell friends and family that I am a part of the d-school (school of design thinking) basic track programme offered by the Hasso Plattner Institute at the University of Potsdam, they first look a bit startled asking if I had done a u-turn in my career. Hey, I reply, we’re not designing fashion nor are we making sculptures, but rather finding innovative solutions to every day problems such as how to help bikers when sudden rain strikes them. These might be tangible products, processes or services.

During 9 hour sessions on two days per week, our two groups of 38 students are introduced to the principles of design thinking in a very hands-on approach. No, we’re not a bunch of particularly creative designers, but very different people from a variety of academic and cultural backgrounds. This doesn’t only make collaboration challenging (thinking back to my master’s thesis, where I wrote entire chapters on the challenges of cross-cultural collaboration), but it is supposedly the rich soil on which the best ideas are planted and grown. It is indeed a combination of four things which makes our small ad-hoc design teams succeed in (so far) playful design challenges:

  1. A particular design process also used by one of the world’s most successful design consultancy IDEO (who re-invented the modern computer mouse for Apple in the early 1980′s)
  2. The human diversity
  3. The positive atmosphere and group dynamicy created
  4. As well as the extremely flexible design of the work space.

Currently, my small group is supposed to come up with a playground concept which brings together all generations. The outcome so far: 4 whiteboards plastered with post-its and drawings, a good metaphor and a lot of positive team spirit.

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Introducing cubicles to Bolivian teachers

During a country-wide workshop of all teachers involved in the Global Teenager Project which was held at CEPAC in Yapacaní in September, we presented the prototype of a web-based chat software aimed at intercultural class room teaching: cubicles, developed by hirnstrom.
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The challenge of engineering software across cultures

Common sense tells us that challenges in intercultural communication aren’t limited to language barriers. Collaboration in intercultural teams, for example, involves establishing a hierarchy and some dynamics of knowledge transfer and mutually agreed-upon approaches in the specific area of work – all aspects which are, to my opion, more than likely culture-specific.

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Geräusche aus der Selva

Anne mit Selva

Das Bild ist scrollbar

Unser Schlafplatz vor einer Woche lag idyllisch auf einer Anhöhe im tropischen Wald von Buena Vista (ein Nachbarort von Yapacaní, wo wir jetzt sind). Die Hütten der Hazienda El Cafetal haben einen herrlichen Ausblick über die Selva, den Urwald Boliviens (genauer gesagt dem Parque Nacionál Amboró). Die Geräuschkulisse hat uns dermaßen überwältigt, dass wir diese gleich einmal festgehalten haben. Das fiepen der Hundewelpen, welche die Hazienda-Hündin unter unserer Nachbarterasse zur Welt gebracht hat, müsst ihr einfach ignorieren. Wer durchhält, bekommt den Laser-MG-Vogel zu hören. Der weckt uns auch manchmal, dabei ist der keine 30 cm lang. Der auf der Kaffeeplantage produzierte Kaffee ist im Übrigen sehr zu empfehlen und eine Wohltat nach der Nescafé-Krümel-Kultur. Wir wissen jetzt auch genauestens Bescheid wie selbiger hergestellt wird.

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Intercultural politics go digital

In a country where most people earn their money to survive rather than to live, where roadblocks appear one day and are gone the next, where political protest culminates in the setting on fire of government buildings, where winter holidays are prolonged by two weeks to make children stay in their warm beds rather than go to school buildings with no heating, where “luego” (later) might mean in an hour, but just as well tomorrow or never, also the long-planned inauguration of the translated version of the new constitution in the province of Oruro hasn’t taken place as of yet.
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Wenn die Pauke der Patria ruft

  • ...von der Kaffeekanne über den Stiefel bis zur Unterhose. Zum Teil in erstaunlicher Qualität.
  • Irgendein Heiliger hat auch heute Geburtstag.
  • Auf dem Second-Hand-Markt. Hier landet das, was der Nordamerikaner nicht mehr braucht.
  • Sie verkauft "Chuño" - eine besondere Kartoffelsorte der Hochlandindianer, die zunächst vom Nachtfrost gefroren und dann von der Tagessonne auf dem Feld getrocknet wird.
  • wieder so ein Symbol mit fragwürdiger Inschrift.
  • Ich habe einer Deutschstunde im lokalen Colegio Aleman beigewohnt.
  • Das colegio steht "Untere dem Schutz der deutschen Botschaft"
  • ...daher "Morenada", von "moreno" - schwarz
  • Auch dieser Tanz geht auf die Sklavengeschichte der Indigenen Bevölkerung sowie der eingeschleppten Afrikanischen Minenarbeiter zurück...
  • Eine "Morenada" (typischer bolivianischer Tanz) am Straßenrand.
  • Sonntag fährt man "Chicharron" essen. Da gibt es unter freiem Himmel vor allem eines: (Schweine)Fleisch.
  • VIEL Fleisch...
  • Sowie ohrenbetäubende Live-Musik.
  • Ausflug mit Ronald und Judith.
  • Dies war einmal der Lago Oruro.
  • ...auch hier noch idyllisch...
  • ...hier schon weniger.
  • Naturidylle vor der Stadt
  • Tischfußball am (und mit) laufenden(m) Meter
  • Feria am Sonntag
  • Der Opfertisch, den die Tanten hier im Haus dekoriert haben. Selbstgebrauten Anislilkör sowie die obligatorische grüne Tüte mit Kokablättern inklusive.
  • Sonnenuntergang auf von der Büroterasse
  • Wo die Schule ihr Logo her hat möchte ich gern wissen...
  • Unser Wunschsammelsurium, das wir im Büro-Treppenhaus auf einem kleinen Grill verbrannt haben. Die weißen Rechtecke bestehen aus Zucker und Kalk, der Rest sind Kräuter, Kokablätter, Gold-und Silberfäden und andere Süßigkeiten.
  • Für die Zeremonie müssen alle Anwesenden hochprozentigen Alkohol aus vier Richtungen auf den Boden träufeln. Damit wird der Pachamama, der Mutter Erde, gedankt.
  • So schmelzen dann die Wünsche dahin...
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…und ähnliche kulturelle Wundereien.

Ohne Zweifel ein komisches Gefühl als deutsche Nichtpatriotin eine ganze Stadt in ehrwürdigem Gedenken für ihr Vaterland marschieren zu sehen. Vom Winzling, der gerade das Wort “Bolivia” sprechen gelernt hat (fragen wir nicht nach dem Verstehen),  bis zum pensionierten Minenarbeiter reihen sich alle mehr oder weniger freiwillig in die gleichförmigen Umzüge. Unglaublich ist dabei, welch solide musikalische Grunderziehung die Bevölkerung hier durchschnittlich genießen muss – jede Schule hat mindestens eine Band, die durchaus takt- und melodievoll ihr Repertoire von ca 3 Stücken beherrscht. Wichtig ist, dass man in seinen schicksten Sachen gekleidet marschiert und vor allem dabei nicht lächelt. Ist schließlich eine ernste Sache so ein Vaterland.

Neben dem weltlichen Vaterland wird im Monat August noch den geistigen Begleitern gehuldigt. Im Glauben der indigenen (Hochland-)Bevölkerung gibt es mehrere Götter für allerlei Bereiche des irdischen Lebens. So wünscht man sich vom Geldgott möglichst gut bedacht zu werden, oder bittet um eine gute Ernte. Opfergaben und Verbrennungszeremonien habe ich bildlich dokumentiet.

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How to achieve efficiency in digital educational content production

  • Profesor Walter.
  • Ronald, the workshop facilitator, explaining Jclic
  • a Jclic Puzzle
  • a HotPotatoes crossword puzzle
  • a HotPotaotes fill-the-gap exercise
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Just before the resuming of classes after 3 weeks of winter holidays, Educatic invited some of the more motivated and IT-literate teachers for a 2-day workshop on digital content production. The game digitalization process I described in my post about the last workshop is taking up a lot of time and resources with high-quality, greatly localized and personalized, but hardly efficient results. Teachers have started to enquire on how to develop their own games without having to rely on the technical support by Educatic. Therefore, as opposed to the complex game development approach which involved many people during the last workshop, this time, it was all about how teachers could create their own digital learning resources.

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